Privacy Policy we1win3 – Malaysian Member Personal Data Protection

1Introduction and Scope of This Policy

This Privacy Policy ("Policy") describes how we1win3 ("Platform", "We") collects, uses, stores, discloses, and protects your personal information when you use our website at we1win3.win, our mobile app, or any other services we offer.

By registering an account or using the we1win3 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data as described here, please discontinue use of our platform.

This Policy is to be read together with Terms and Conditions us. Any discrepancies between the two documents will be resolved based on the overall intent of user protection.

2Types of Personal Data We Collect

We1win3 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:

Data you provide directly:

• Full name and date of birth upon account registration.
• Email address and mobile phone number.
• Identity verification information (KYC) — national ID or passport, proof of residential address.
• Payment method details — bank account holder name, account number (stored in protected format), e-wallet details.
• Your account preferences and settings.

Data collected automatically:

• IP address and device information (type, model, operating system, browser version).
• Usage log data — pages visited, access times, in-platform actions.
• Financial transaction records and game history.
• General location data (based on IP address, not GPS).
• Cookie and similar tracking technology information.

3How We Use Your Data

We1win3 uses your personal data for legitimate and specific purposes. We will not use your data for any other purpose without first obtaining your consent or without a solid legal basis.

Purposes for data use include:

• Account management: Processing registration, verifying identity and managing your account on the we1win3 platform.
• Financial transactions: Processing deposits, managing withdrawals and maintaining accurate financial records.
• Platform security: Detecting and preventing fraud, money laundering and platform abuse.
• Customer support: Responding to enquiries, resolving complaints and providing technical support.
• Service communications: Sending account-related notifications, withdrawal updates, policy changes and important security information.
• Marketing (with consent): Sending promotional information, bonuses and special offers — only if you have consented to receive such communications.
• Platform improvements: Analysing usage patterns to improve the performance, interface and user experience of we1win3.
• Legal compliance: Meeting reporting obligations and compliance requirements with the relevant authorities when required.

4Data Disclosure to Third Parties

We1win3 does not sell your personal data. However, in certain circumstances, we may need to share some of your information with carefully selected third parties. This is done only when necessary and with appropriate safeguards in place.

Parties that may receive your data and the reasons why:

• Payment providers: Financial institutions, banks, and e-wallet providers that process your deposit and withdrawal transactions. Data shared is limited to the minimum necessary to process transactions only.
• Game providers: Third-party gaming companies that provide game content on the we1win3 platform may receive the player ID and minimum session data required to operate the games.
• Technology service providers: Companies that support the technical operations of our platform, subject to strict confidentiality agreements.
• Legal authorities: Government agencies or law enforcement bodies when we are required to do so by law or court order.

All third parties that receive your data are required to comply with data protection standards equivalent to or stricter than our own. We do not permit them to use your data for their own marketing purposes.

5Cookies and Tracking Technologies

We1win3 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Necessary Cookies (Essential Cookies): Required for core platform functionality — login, session security, and navigation. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how users interact with the platform for improvements. Data is collected in aggregate and does not identify individuals.
• Functional Cookies: Remembering your preferences such as language, display settings and other choices for a more personalised experience.
• Analytics Cookies: Used for internal analysis to understand usage patterns and improve we1win3 services.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some areas of the we1win3 platform.

6Data Storage and Retention Period

Your personal data is stored on secure, protected servers. Server locations are selected based on performance, security, and legal compliance requirements.

Data retention periods depend on the type of data and the purpose for which it was collected:

• Active account data: Retained for as long as your account remains active, plus the mandatory period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in line with financial compliance and relevant legal requirements.
• KYC Data: Retained for the period specified by regulatory requirements related to anti-money laundering.
• System and security logs: Retained for 90 days for security investigation and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

7Data Security Measures

We1win3 continuously invests in security infrastructure to protect your personal data from unauthorised access, loss, misuse, or disclosure. The security measures we employ include:

• 256-bit SSL encryption: All data transmitted between your device and our servers is protected with industry-grade encryption.
• Layered access controls: Only authorised personnel with a legitimate job need may access member personal data.
• Continuous security monitoring: Our systems are monitored 24/7 to detect any suspicious activity or intrusion attempts.
• Periodic security audits: Third-party security assessments are conducted regularly to identify and address potential vulnerabilities.
• Two-factor authentication (2FA): Available to all member accounts as an additional layer of protection against unauthorised access.
• Sensitive data encryption: Financial information and KYC documents are stored in encrypted format with strictly controlled keys.

8Your Rights Regarding Personal Data

As a we1win3 member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact the we1win3 customer support team via live chat or email. We will process your request within 30 business days. Please note that some rights may be limited in certain circumstances, such as when there is a legal obligation to retain data.

9Children and Minors

We1win3 services are not intended for anyone under the age of 18. We do not knowingly collect or process personal data of minors.

If we determine that personal data of an individual under the age of 18 has been collected without appropriate age verification, we will take the following steps:

• Immediately terminating the account in question.
• Deleting all related personal data from our systems.
• Returning any valid account balance through an appropriate method.

If you have information that a person under the age of 18 has registered an account on we1win3, please contact us immediately so that appropriate action can be taken.

10Privacy Policy Amendment

We1win3 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. Any significant changes will be communicated to you via:

• In-platform notifications on we1win3 the next time you log in.
• Email notifications to the address registered to your account.
• Update the "Updated" date at the top of this page.

It is your responsibility to review this Policy periodically. Your continued use of the we1win3 platform after any amendments are published will be considered your acceptance of the revised Policy.

11Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us via:

• Live Chat: 24/7 support is available directly on the we1win3 platform — the fastest way to get a response.
• Email: [email protected] — state "Privacy Inquiry" in your email subject line.

We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For personal data rights requests requiring action such as deletion or data export, the processing period is up to 30 working days from the date of receipt of a complete request.

For general questions about how we operate, you may also refer to our FAQ us or About Us to learn more about the we1win3 platform.